Faqs

HELP & SUPPORT

Frequently Asked Questions

Find quick answers regarding our services, legal guidelines, and pest management solutions.

What areas does Tri-State Pest Control service?
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We provide customized pest control solutions to clients all over New York City and in Brooklyn, Queens, Manhattan, Bronx, and Staten Island.

If you are in Yonkers or Long Island City, reach out to us!

What kinds of residential clients does Tri-State Pest Control serve?
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Tri-State Pest Control serves a variety of residential clients, including single-family and multi-family residences, apartments, condominiums, co-ops, condo associations, senior care facilities, and nursing homes.

To serve varying needs, structures, and layouts — and address the sensitive nature of residential spaces — we customize solutions and treatment programs to suit the specifics of each situation. We also have Green Organic pest control options!

Does Tri-State Pest Control work with co-ops, condo associations, senior care facilities, and nursing homes?
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Yes, Tri-State Pest Control has customized solutions and treatment programs to suit the unique needs and concerns of each residential situation.

What kinds of commercial clients does Tri-State Pest Control serve?
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We have developed commercial pest management strategies to meet the unique needs of clients that own and manage retail chains, hotels, movie theatres, and showrooms.

Our approach combines innovative techniques and thorough inspections to ensure a pest-free environment. We understand that each commercial location has distinct challenges, which is why we tailor our services using Integrated Pest Management (IPM) practices.

What kinds of corporate clients does Tri-State Pest Control serve?
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We have customized treatment plans for commercial banks, airlines, offices, hospitals, and schools.

What does Tri-State’s Pest Control Emergency Response Team do?
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Tri-State’s Client Representatives are available 24/7 to address any urgent concerns. Our Emergency Response Teams solve sudden or emergent issues that arise during the course of a client’s pest management treatment.

What kind of Pest Safety Programs does Tri-State Pest Control provide?
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In addition to being licensed, insured, and certified, every technician undergoes Pest Safety Program training to minimize accidents, prevent contamination, and eliminate property damage. This includes proper pesticide disposal protocols under Integrated Pest Management (IPM) practices.

What does Tri-State’s Pest Control Organizational Education + Training involve?
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Through speaking engagements and instructional sessions, we provide education and training in eco-friendly pest control methods to staff and management teams of companies, corporations, and institutions.

Can Tri-State Pest Control customize a solution for my situation?
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Yes. We first listen to your concerns, then conduct an in-depth inspection to evaluate the situation. From there, we build a tailored plan combining preventative measures and targeted treatments for long-term protection.

How can Tri-State’s Consultative Services support my organization or business?
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Our consultative workshops educate, inspire, and empower staff to maintain safe, eco-friendly practices in the workplace, preventing small office nuisances from escalating into larger infestations.

What kind of Project Management Services does Tri-State Pest Control provide?
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Our Project Management Services educate architects, engineers, and construction teams on how to design and build pest-resistant structures right from the early planning stages.

What does Tri-State Pest Control's Forensic Insect Specialists Team do?
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Our Forensic Specialist Team acts as investigative detectives — examining photos, environmental details, and pest behavior patterns to diagnose the issue, pinpoint the root cause, and provide a permanent cure rather than a temporary bandage.

Where are your offices located?
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Our main office is located in Brooklyn, New York. We service all 5 boroughs of New York City (Brooklyn, Manhattan, Queens, Bronx, Staten Island), as well as Yonkers and Long Island.

How can I become a Tri-State Pest Control affiliated partner?
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If your business wishes to partner with us, please contact us. Partnership criteria include positive industry recommendations, referrals, a strong online presence, and favorable client reviews.

How can I join the Tri-State Pest Control team?
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We are always seeking talented and dedicated individuals to join our growing team. Please email your resume to info@tspest.com with the job title in the subject line.

Can Tri-State be an expert witness for my legal case?
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Yes, we are frequently retained as expert witnesses in legal proceedings, offering professional expertise across a wide range of pest control issues from bed bugs to rodents.

Are property managers required to inspect all apartments adjacent to a bed bug-affected unit?
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To prevent building-wide infestations, property managers are strongly advised to inspect all adjacent units, as well as apartments directly above and below where a bed bug infestation was reported.

Is building management required to notify existing residents of a bed bug infestation?
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A history of bed bug infestation for a building is not legally required to be provided to existing residents under current NYC law. (Rosalie Valentino, Esq.)

What is the penalty if a landlord does not provide a Bed Bug Disclosure Form?
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Tenants can file a complaint with the Division of Housing & Community Renewal (DHCR). The DHCR may issue an order directing execution of the disclosure form and impose associated infestation costs on the non-compliant landlord. (Rosalie Valentino, Esq.)

Does Local Law 69 apply to co-ops and condos?
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Yes, it is prudent for the Bed Bug Disclosure form to be used when leasing a residential apartment in co-ops/condos, or when a shareholder-owner sells a co-operative apartment. (Rosalie Valentino, Esq.)

What is Local Law 69?
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Effective November 6, 2017, Local Law 69 requires multiple dwelling property owners to obtain bed bug infestation history from tenants or unit owners, including details on eradication measures taken. (Rosalie Valentino, Esq.)

What is the Bed Bug Disclosure Law?
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NYC Administrative Code §27-2018.1 requires owners of NYC residential properties to disclose bed bug history for the preceding 12 months to prospective tenants prior to lease execution. (Rosalie Valentino, Esq.)

Who is responsible for removing a bed bug infestation in a cooperative apartment?
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The Board typically handles common areas, while the individual shareholder is responsible for the interior of their unit. However, Boards often exercise business judgment to treat promptly to prevent building-wide spreading. (Rosalie Valentino, Esq.)

Who is responsible for removing a bed bug infestation in a condominium?
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Condo governing documents place responsibility on the Board for common areas and on the unit owner if the infestation is isolated within their specific unit. (Rosalie Valentino, Esq.)

What are the legal ramifications for landlords who do not remediate bed bug infestations?
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The NYC Department of Housing Preservation and Development (HPD) classifies bed bugs as a Class B hazardous violation. Landlords have 30 days to remediate or face fines and Housing Court actions. (Bikram Singh, Esq.)

If the landlord is willing to exterminate bed bugs, can I choose the company?
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Landlords are generally free to hire any licensed and insured company. If the chosen vendor fails to solve the problem, tenants should document the lack of results to compel a vendor change. (Bikram Singh, Esq.)

In a tenant/landlord relationship, who pays for bed bug extermination vs inspection?
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By law, NYC landlords must pay for actual extermination treatments. However, initial unconfirmed inspections requested by tenants may be the financial responsibility of the tenant unless landlord negligence is shown. (Bikram Singh, Esq.)

Who is responsible for removing a bed bug infestation in a rental apartment?
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Under the NYC Housing and Maintenance Code, landlords are legally obligated to eradicate bed bugs in rental apartments within 30 days and keep units from getting re-infested.

How quickly will the Tri-State ID Center review my sample and identify my pest problem?
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Our Insect Specialists review and identify samples 7 days a week. We generally provide identification within 2 hours if received during business hours (8:30am–6:00pm weekdays, 10:00am–6:00pm weekends). Please call (718) 635-9444 before dropping off a sample.

Ants: How can I tell if I have ants?
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Key signs include live/dead ants, dirt mounds, or fine sawdust near wooden structures. Taking a clear photo or capturing a specimen helps our team identify the species immediately.

Ants: How can I prevent an ant problem?
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Clean up food spills promptly, store food in sealed containers, do not leave dirty dishes out overnight, and trim back bushes/branches that touch exterior windows and walls.

Bed bugs: What do bed bugs look like?
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Mature bed bugs are visible to the naked eye — roughly the size and shape of an apple seed. Colors range from light brown to deep reddish-brown. Look for dark fecal dots, shed skin casings, and small reddish blood stains on linens.

Bed bugs: How can I tell if I have them?
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Waking up with itchy bites or spotting small blood spots on bedding are primary indicators. Our NESDCA-certified Canine Inspection teams have a 98% accuracy rate in detecting live bed bugs and viable eggs.

Bed bugs: How long does it take to get rid of them?
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Freezing and organic natural treatments typically require two visits spaced two weeks apart. High-temperature Steam Heat treatments often resolve infestations in a single intensive visit.

Bed bugs: What can I do to prevent bed bugs?
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Use protective mattress encasements, inspect hotel beds when traveling, keep luggage off carpeted floors in public spaces, and avoid placing clothes on fabric benches in public venues.

Carpet Beetles: How can I tell if I have them & prevent them?
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Carpet beetle larvae feed on wool, silk, leather, feathers, and pet hair. Prevention involves thorough vacuuming of rugs and upholstery, laundering natural fiber clothing in hot water, and emptying vacuum bags immediately after use.

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